Workouts
30 Day Return Policy
We want you to be happy, and that's why we have less than a 1% return rate.
30 Day Returns
If you are unsatisfied in any way with your rebounder you may return it to us for a full refund minus shipping within thirty days. If your item arrives defective you must contact us as soon as possible. If your item is damaged or defective in any way upon receipt, you must send us images of the damage so it can be assessed. If the damage is a replaceable part, it forms a part of our warranty process, and you will be covered under that clause. If you fail to send us proof of the damage, we are unable to provide warranty support. Note that all returned rebounders must be brand-new and in un-used condition.
Return Process
If you have received your rebounder and wish to return it, you must first contact us to receive a return authorization. Once confirmed, we will provide you instructions and a return address to ship the rebounder to. Customers assume the responsibility and cost of shipping the product back to us and we recommend that you use a reliable shipping carrier to ensure delivery and proper handling to prevent transit damage to the rebounder. Once received, inspected and re-stocked by us, you will automatically be refunded your full purchase amount minus shipping. If the rebounder arrives in damaged or used condition, you may be charged a re-stocking fee. If this situation arises, you will be contacted.
Order Cancellation
You may cancel your order at any time prior to it being sent for shipping. If cancelled within this time-frame you will receive a full refund. After this period all cancellations will be treated as returns.
Promotional Coupons
If you received a promotional gift certificate with your purchase, the amount of the gift certificate will be deducted from your refund. Gift certificates, including unused certificates, are non-refundable.
If you are unsatisfied in any way with your rebounder you may return it to us for a full refund minus shipping within thirty days. If your item arrives defective you must contact us as soon as possible. If your item is damaged or defective in any way upon receipt, you must send us images of the damage so it can be assessed. If the damage is a replaceable part, it forms a part of our warranty process, and you will be covered under that clause. If you fail to send us proof of the damage, we are unable to provide warranty support. Note that all returned rebounders must be brand-new and in un-used condition.
Return Process
If you have received your rebounder and wish to return it, you must first contact us to receive a return authorization. Once confirmed, we will provide you instructions and a return address to ship the rebounder to. Customers assume the responsibility and cost of shipping the product back to us and we recommend that you use a reliable shipping carrier to ensure delivery and proper handling to prevent transit damage to the rebounder. Once received, inspected and re-stocked by us, you will automatically be refunded your full purchase amount minus shipping. If the rebounder arrives in damaged or used condition, you may be charged a re-stocking fee. If this situation arises, you will be contacted.
Order Cancellation
You may cancel your order at any time prior to it being sent for shipping. If cancelled within this time-frame you will receive a full refund. After this period all cancellations will be treated as returns.
Promotional Coupons
If you received a promotional gift certificate with your purchase, the amount of the gift certificate will be deducted from your refund. Gift certificates, including unused certificates, are non-refundable.
